Post details: Telephone Numbers

Thursday December 2, 2004

Permalink 02:19 pm, Categories: British vs. US, 237 words   English (US)

Telephone Numbers

I am having a heck of a time figuring out the way people write phone numbers in this country. In the US every phone number is 10 digits with a 3 digit area code, a 3 digit prefix and a four digit number. So a number in the US looks like xxx-xxx-xxxx.

Not so in the UK. First of all, the UK has the preceding 0 if you are dialling from within the UK but that is not used when dialling from outside the country. Hence our phone number in London is 0208 xxx-xxx when dialled locally but 44 209 xxx xxxx when dialled from outside the UK. This is very confusing for Americans.

However, that is not the worst of it. What I can't figure out is how many digits there should be in a standard phone number and how digits should be arranged. For example, here are some actual phone numbers taken from customer service sites around the web:

0800 800 151 10 digits BT Customer Service
0800 316 3876 11 digits Euroffice Customer Service
08702 420444 11 digits PC World Online Support
020 8824 1000 11 digits Cisco UK Headquarters
08700 100 222 11 digits BBC customer Service
800 80 20 20 9 digits NSPCC
0870 60 60 747 11 digits www.tvtravelshop.com

The thing to notice here is that the numbers range from 9 - 11 digits and they are arranged rather willy nilly. Sometimes the digits are grouped 4-3-4, other times it is 4-2-2-2 or 5-6, or 3-4-4. There does not seem to be any rhyme nor reason as to how the individual digits are grouped.

If anyone can shed any light on these number patterns I would be most appreciative.

Comments, Pingbacks:

Comment from: Barbara Gottschalk [Visitor]
It cannot be figured out. And the # I have for you here is 0 11 44 20 7938 etc - is that wrong as you say it's 44209 ??? Not that I'm going to call but that is what I have typed on Linda's list.here.
Permalink Thursday December 2, 2004 @ 18:18
Comment from: Linda [Visitor]
If you are dialing from another country, all bets are off, and the numbers change again.
Permalink Friday December 3, 2004 @ 04:58
Comment from: Desmond [Visitor]
By convention, and excluding the prefix, which can be assorted lengths, up to 6 digits are expressed 123456, 7 digits as 123 4567 and 8 digits 1234 5678.

NOTE: Your London number is not 0208 xxx xxxx. It's 020 8xxx xxxx. 020 is the London code. The 8 is a throw back to the old 0171 and 0181 inner/outer split, which would have made your number 0181 xxx xxxx. Before that, it was 081 xxx xxxx and before that it was 01 xxx xxxx (note no 8 to be seen). Confused? Imagine how we felt with the numbers changing every couple of years! Upshot is that you can dial any 020 London number by dialling the last 8 digits and all London numbers are 020 8xxx xxxx or 020 7xxx xxxx. I've yet to se an 020 1xxx xxxx, 020 2xxx xxxx, 020 3xxx xxxx etc, but those would be valid London numbers

All this falls apart with special rate 08 numbers. 0800 (freephone) numbers are always expressed 0800 to start, 0870 might be expressed 0870 xxx xxxx or 08700 xx xx xx or 08700 xxx xxx. If it isn't memorable, then it'll follow the 6 or 3-4 rule.
Permalink Monday February 7, 2005 @ 10:53
Comment from: Tony [Visitor]
The phone number chaos reflects one of the characteristic British irritants: "independent" regulatory bodies appointed by the Government that claim to be "customer-focused" but are really old-fashioned public sector bureaucrats, hand-in-glove with the private sector. The frequency with which Ofcom, or should that be F-Ofcom, messes up the British telephone system is amazing. Some examples:

1) constantly changing the numbering convention for landlines. London was 01, then 0171 and 0181, then 020, with most number continuing 7 or 8. The rationale was supposed to be to increase the number of phone numbers, but why is it you never see numbers continuing with 1, 2, 3 and so on? Even supposed "cheap-rate" or "local" call numbers starting 0870 (you never see 0874, 0875 and so on) are anything but cheap, so there is never-ending potential for confusion.

2) Took the Directory Enquiries monopoly off British Telecom and opened it to multiple numbers offered by innumerable private sector firms. The result? More expensive, much less accurate services competing for a reducing market as confused customers give up and/or turn to the Internet. No-one knows what the Directory Enquiries number is any more, except for the most memorable numbers like 118118, who will eventually dominate the market and we'll be back to an effective monopoly supplier again.

3) Allowed pople to carry their mobile phone numbers between service suppliers. The result? You never know which network you're calling, and can make no choice over how to ring a person to keep down the price of your calls. For example, an intra-network mobile to mobile call is usually much cheaper, but no-one knows what network anyone else is on.

Permalink Saturday April 23, 2005 @ 13:13

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